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FAQ

	*How does GTC work?*
	GTC contains advanced GPS (Global Positioning System) technology to wirelessly monitor the location of your vehicle.

	*Who installs GTC?*
	Your purchase of GTC includes professional installation by a certified GTC technician.

	*Are there on-line manuals?*
	Click the following links for manuals in PDF format GTC's Guide to Owner's Manual GTC Installation Manual
	*What Services are included with GTC?*
	Stolen Vehicle Recovery Enhanced Roadside Assistance Personal Vehicle Tracking via the Internet
	*What happens if my vehicle is stolen?*
	Contact the GTC Monitoring Center immediately. GTC operators will work with local law enforcement for an immediate recovery of your vehicle.

	*What is “Enhanced Roadside Assistance?”*
	If you break down, and are unaware of your location, you can contact the GTC Monitoring Center and they will know who you are and where you are, and will transfer you too your current roadside assistance provider including your location information.

	*How do I track my vehicle over the Internet?*
	Go to trak.gpstrackit.com If you are a first time user, select First Time User? Set-Up your Account: 1) put in your 8 digit Serial # (Printed on your GTC Service Card) 2) create username, password and PIN during the on-line registration process 3) select the update button You should now be able log in with your user name and password Select the vehicle you would like to locate, and then select the “Locate” button Once vehicle is located, you can see location on map or aerial photo, even acquire directions to any destination. If you have already created a username and password, simply go to trak.gpstrackit.com, log on and select the vehicle you would like to locate.

	*Why I am not unable to locate my vehicle over the Internet?*
	If your vehicle has an unobstructed view of the sky and you are in a known cellular area, the "locate" process can take as little as a few seconds, or up to one minute. (If you use a dial up Internet Service Provider, the process can take much longer)

	There are generally only two reasons why you are unable to "locate" your vehicle: 1) The vehicle currently resides in an area with poor cellular coverage 2) The analog cellular channels in your area are currently full (try again in a few minutes)

	*Do I qualify for an insurance discount by having GTC in my vehicle*
	Many insurance companies do offer premium discounts for theft recovery devices. We recommend that you contact your insurance agent to see if you qualify for a discount.

	*Are their any hidden costs?*
	One year of services are included with the purchase of GTC. Ten (10) personal vehicle locates are included as well. Each personal vehicle locate after the initial six carry a cost of $ .99 each.

	*Does my car need to be running in order to view the vehicle’s location?*
	No.

	*How long is my warranty?*
	GTC comes with a three year and/or 36,000 miles, parts and labor warranty. Warranty is void if the vehicle is involved in an accident.

	What should I do if I am involved in an accident?
	Contact GTC customer service at 1-877-563-0012 and let them know that you were involved in an accident. They will run a diagnostics test over the Internet to ensure that the unit is still working properly. Make sure you report it to your insurance carrier if a replacement unit is required.

	*Can GTC be installed on my existing car?*
	Yes, you can purchase GTC for your existing vehicle by contacting the GTC sales office at 1-877-563-0012.

	I purchased a car that is equipped with GTC, how do I activate service?
	Contact the GTC sales office at 1-877-563-0012 to register the unit.

	*I am selling my current vehicle; can I transfer GTC to my new vehicle?*
	Your GTC unit is transferable to another vehicle. The transfer is subject to un-installation and installation charges. Please contact GTC at 1-877-563-0012 to schedule an installation appointment. SAT Track may increase your vehicle’s resale value.

	*Can a car thief find my GTC and disarm it?*
	GTC is very small and is hidden away in your vehicle. There are no stickers placed on the vehicle that inform the thief that there is a GTC unit on board. These factors make it very difficult for a thief to beat the system.

	*Is GTC an alarm system?*
	GTC is not an alarm system. It is a theft recovery and secure personal tracking device.

	*What is the difference between the blue and green dot when my location is acquired?*
	The green dot represents a real-time locate. The device was able to acquire a cellular connection as well as current longitude and latitude information. The unit has a clear view of the satellites. The blue dot represents old longitude and latitude information. GTC was able to acquire a cellular connection, but not current longitude and latitude information. When this occurs, the blue dot represents last known location data. GTC currently has an obstructed view of the satellites. This sometimes happens when a vehicle enters a parking structure. A blue dot will probably appear at the entrance to the parking structure, as that was the last point in which GTC had an unobstructed view of the satellites.

	*What does it mean when I receive the red dot- Vehicle Unavailable.*
	This means that GTC is an area with poor cellular coverage. GTC utilizes analog cellular telephone services and global positioning system (GPS) services and is subject to the limitations of such services. Further, GTC is only sold subject to a GTC contract, which contains important disclosure information and full warranty, liability, and damage limitations. Please refer to that document for a complete disclosure of terms, limitations, and exclusions.

	*What is the accuracy tolerance for GTC Devices?*
	GPS accuracy is about 10 meters (30 feet) and is dependent on a great number of factors: Number of satellites visible to the device during tracking The angle of the GPS antenna Signal reflections from buildings, materials or natural features in the landscape